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Privacy Policy

Rosan & Company Ltd is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.rosanreevesauctions.co.uk you are accepting and consenting to the practices described in this policy.

For the Data Protection Act 1998 (the Act), the data Arlington Road West Hailsham, East Sussex BN27 3RE.

Information we may collect from you

We may collect and process the following data about you:

Information we collect about you. About each of your visits to our site we may automatically collect the following information:
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Rosan & Company Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, or our terms and conditions of hire (whether you are a consumer or a business) and other agreements; or to protect the rights, property, or safety of Rosan & Company Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Arlington Road West Hailsham, East Sussex BN27 3RE.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

As a business, we take your personal data extremely seriously. We are compliant with the General Data Protection Regulation (GDPR) which comes in to effect on the 25th May 2018.

Right to be Erased

As an individual, you have the right to request for your personal information to be erased from our servers – this is also known as “the right to be forgotten”
This request will need to be made either by email office@rosanreevesauctions.co.uk or in writing to the Director at the address below.
We will acknowledge and respond to your request within 30 days.
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Rectification

If at any point you feel the data we hold on our servers is in any way inaccurate, you can request to have this rectified, or complete if incomplete.
Your request will need to be made either by email office@rosanreevesauctions.co.uk or in writing to the Director at the address below.
We will acknowledge and respond to your request within 30 days
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Restrict Processing

If you as an individual request for your data to be restricted or suppressed, we will store your personal data, but under no circumstances will we use it.
Your request will need to be made either by email office@rosanreevesauctions.co.uk or in writing to the Compliance Manager at the address below.
We will acknowledge and respond to your request within 30 days
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Data Portability

You have the right as an individual to request and obtain your personal data to you for your own purposes
Your request will need to be made either by email office@rosanreevesauctions.co.uk or in writing to the Director at the address below.
We will acknowledge and respond to your request within 30 days
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed please contact us using the details on this website.

Our Data Protection Notice